General Terms and Conditions
1.1 mCoinz is a prepaid voucher that may be used in order to purchase goods and/or services from
dedicated online webshops (“Webshops”). mCoinz is not a credit card, bank account or debit card.
1.2 mCoinz is issued and managed by Alpha Systems SRL.
1.3 By purchasing and/or using mCoinz you agree to these General Terms and Conditions.
1.4 We may at any time modify or remove any provisions under these General Terms and Conditions,
or add new provisions thereto (collectively, referred to as “amendments”). Notice of any such
amendments will be published on our Website thirty (30) days before they become effective. Your
use of mCoinz after these amendments are in force will constitute your acceptance of such
modifications. As of the date indicated in the notice, any modified terms and conditions will apply to
all future transactions made with mCoinz.
1.5 Notwithstanding the foregoing, we reserve the right to make such amendments without prior
notice where such amendments are required immediately for purposes of maintaining or restoring
security of the mCoinz or the Website, or in order to comply with the law or a direction from a
relevant government regulator. We may also, where required by the law or direction from a relevant
government regulator, cancel or suspend any features or services of mCoinz without prior notice.
A Maintenance Fees of USD 1 per month will be debited after six (6) Months following the purchase
of your mCoinz. This fee is payable in respect of each mCoinz you may hold. This fee will be deducted
directly from the Balance on your mCoinz.
A PIN is allocated to each mCoinz. When you purchase a mCoinz from an Outlet, you will receive the
mCoinz in the form of a print-out or in the form of a card.
4 Use of the mCoinz
4.1 You may use the mCoinz with dedicated Webshop accepting mCoinz, subject to any terms and
conditions as may be required by such Webshop. Prior to completing a transaction, you will be asked
to enter your PIN in order to validate the transaction. Upon entering your PIN, you irrevocably
authorise the debit of the amount due to the Webshop including all any applicable taxes and shipping
costs (“Transaction Amount”). You acknowledge that the Balance will be decreased by the
Transaction Amount, plus currency conversion fees, if applicable, irrespective of whether or not you
receive the goods and/or services in question. Please note that a validated transaction cannot be
4.2 You may use your mCoinz as often as you like to purchase goods or services up to a total of the
Value. You can use up to ten (10) mCoinzs for the same transaction. The Transaction Amount made
with a mCoinz (or multiple mCoinzs, where more than one mCoinz may be used in one transaction) is
limited to the Balance remaining thereon. An attempt to complete a transaction with a mCoinz, or
with multiple mCoinzs, with a Balance in an amount less than the Transaction Amount will result in
the transaction being declined.
4.3 You are responsible for keeping track of your transactions and your Balance. You may check the
Balance on your mCoinz on the Website at any time. No paper statements are issued. You may
consult a list of the transactions made with your mCoinz on the Website at any time.
4.4 If you note any discrepancy relating to your transactions on your mCoinz posted on-line and your
records, you must immediately contact us at [email protected]
We reserve the right to ask you to
provide us with additional written information (such as your receipt from a Webshop). If you fail to
notify us within thirty (30) days from the date of a transaction, the amount in your account with
respect to such transaction will be deemed correct.
4.5 Without our approval any legal transaction of resale of mCoinz is prohibited. Likewise, any further
transfer of mCoinzs (in return of payment or gratuitous) outside the money laundering requirements
is prohibited. In particular, it is forbidden to sell, trade or purchase mCoinzs on unauthorized Internet
platforms. This prohibition applies specifically to file sharing network/bourse. A purchase of mCoinz
over the Internet is allowed exclusively through authorized online web shops.
5 Your Duty to Exercise Due Care, Security and PIN Protection
5.1 When purchasing a mCoinz you must verify whether a PIN and a serial number are indicated on
5.2 You should treat your mCoinz like cash. If you lose your mCoinz, we will not replace it or refund
you any part of the Balance. You agree to take all reasonable precautions to protect your mCoinz
against loss, theft or unauthorized use. Do not disclose your PIN to any unauthorised third party.
5.3 If you think that a Transaction with your mCoinz has not been processed correctly, you have to
inform us thereof immediately.
6 Disputes with retailers
6.1 Any disputes with regard to purchases made with your mCoinz shall be settled by you with the
Webshop from which the purchase was made. We shall not be responsible for any problems you may
encounter with respect to the goods or services that you purchase with your mCoinz, including but
not limited to quality, safety and security, legality, late or non-delivery, damaged or unsatisfactory
goods or services, or any other aspect with respect to the goods or services paid for with your
6.2 Please note that we cannot stop or reverse the transaction once you have authorized the
Transaction Amount by entering your PIN.
7 Limitation of Liability
7.1 We shall only be liable to you for direct and actual damages which were caused by our own wilful
misconduct or gross negligence or the wilful misconduct of gross negligence of our agents acting
within the scope of their appointment by us. Subject to any mandatory statutory requirement, in no
event shall the amount of our liability exceed the Transaction Amount, nor shall we be liable for any
indirect (including, but not limited to, loss of profit and/or data), incidental, consequential,
exemplary, punitive or special damages, regardless of how they arise. We shall not be liable in any
manner for any goods or services paid for with mCoinz.
7.2 We are not responsible for any temporary interruptions of or delays in service due to
maintenance, repairs, website changes or failures, nor shall we be liable for any costs, expenses or
damages arising from any such interruption or delay, which may affect the mCoinz and/or the use
thereof, including, without limitation, your ability to purchase goods or services with your mCoinz, to
verify your Balance, to notify us of theft or misuse of your mCoinz, or use any other service related to
the voucher. Furthermore, we assume no liability with respect to any interruption of a Webshop’s
services or systems, or for a Webshop’s refusal to accept mCoinz for any reason whatsoever.
7.3 We shall not be liable if any of our services are temporarily unavailable due to force majeure.
Force majeure means anything beyond our reasonable and direct control and shall include, without
limitation, acts of God, forces of nature, armed conflicts, terrorism, strikes or other labour disputes,
acts of government authorities, power or other utility failure, failure of devices for internet access or
of mobile commerce devices, virus attacks, etc.
7.4 You shall be liable for all damage caused by any conduct of yours that is in violation of these
General Terms and Conditions.
7.5 You agree to act responsibly with respect to the use of mCoinz and the Website. You will not
violate any laws or intentionally interfere or disrupt computer networks. If you need to submit
personal information to us under the terms hereof, you agree to submit only correct information and
not to impersonate any third party.
8 Data Protection
No personal data will be collected when you buy or use a mCoinz. Personal data is collected when
protection against misuse. You must accept these cookies in order to use our Website. All personal
9.1 We may assign our rights and obligations under the present General Terms and Conditions at any
time on giving you notice at least 2 weeks prior notice on our website. In that case, your rights will
not be affected.
9.2 These General Terms and Conditions will remain binding on you, your heirs, executors, permitted
assigns and other representatives. In the event we decide to reimburse you for any claim you have
submitted or provide you with a credit to your Balance or payment with respect to any Transaction
Amount, you will be deemed to have assigned to us all your rights and recourses that you had, have
had, or may have against all third parties equal to the amount we have paid to you or credited to your
Balance. You agree not to pursue such claim from such third party for the amount we have paid to
you and/or credited your Balance. Furthermore, you agree to cooperate with us if we take action
against the third party for the amount so paid or credited. Failure to exercise these rights under this
agreement will not constitute any renunciation to our rights to exercise them in the future.
10 Interpretation, Applicable Law and Place of Jurisdiction, Severability Clause
10.1 The present General Terms and Conditions, as may be amended from time to time, constitute
the entire agreement between you and us. It shall be interpreted and governed by English laws . Any
dispute shall be settled by the competent courts in England
10.2 If you have a complaint about any aspect of your dealing with us please contact us via calling our
hotline (see number on our Website) or via e-mail ([email protected]
). We have an internal dispute
resolution process whereby we will endeavour to resolve any complaint. No other party, is entitled to
make statements or commitments on our behalf, and is not authorized to respond to your
complaints. Accordingly, please direct any complaints only to us.
10.3 If any provision of these General Terms and Conditions or any portion of such provision, or a
subsequent modification thereto, shall be held invalid, illegal or unenforceable under applicable law,
the remaining provisions of these General Terms and Conditions shall not be affected thereby and
shall remain valid and enforceable in accordance with same.