General Terms and Conditions


1General Provisions
1.1 mCoinz is a prepaid voucher that may be used in order to purchase goods and/or services from dedicated online webshops (“Webshops”). mCoinz is not a credit card, bank account or debit card.
1.2 mCoinz is issued and managed by Alpha Systems SRL.
1.3 By purchasing and/or using mCoinz you agree to these General Terms and Conditions.
1.4 We may at any time modify or remove any provisions under these General Terms and Conditions, or add new provisions thereto (collectively, referred to as “amendments”). Notice of any such amendments will be published on our Website thirty (30) days before they become effective. Your use of mCoinz after these amendments are in force will constitute your acceptance of such modifications. As of the date indicated in the notice, any modified terms and conditions will apply to all future transactions made with mCoinz.
1.5 Notwithstanding the foregoing, we reserve the right to make such amendments without prior notice where such amendments are required immediately for purposes of maintaining or restoring security of the mCoinz or the Website, or in order to comply with the law or a direction from a relevant government regulator. We may also, where required by the law or direction from a relevant government regulator, cancel or suspend any features or services of mCoinz without prior notice.


2 A Maintenance Fees of USD 1 per month will be debited after six (6) Months following the purchase of your mCoinz. This fee is payable in respect of each mCoinz you may hold. This fee will be deducted directly from the Balance on your mCoinz.


3 A PIN is allocated to each mCoinz. When you purchase a mCoinz from an Outlet, you will receive the mCoinz in the form of a print-out or in the form of a card.


4 Use of the mCoinz
4.1 You may use the mCoinz with dedicated Webshop accepting mCoinz, subject to any terms and conditions as may be required by such Webshop. Prior to completing a transaction, you will be asked to enter your PIN in order to validate the transaction. Upon entering your PIN, you irrevocably authorise the debit of the amount due to the Webshop including all any applicable taxes and shipping costs (“Transaction Amount”). You acknowledge that the Balance will be decreased by the Transaction Amount, plus currency conversion fees, if applicable, irrespective of whether or not you receive the goods and/or services in question. Please note that a validated transaction cannot be revoked.
4.2 You may use your mCoinz as often as you like to purchase goods or services up to a total of the Value. You can use up to ten (10) mCoinzs for the same transaction. The Transaction Amount made with a mCoinz (or multiple mCoinzs, where more than one mCoinz may be used in one transaction) is limited to the Balance remaining thereon. An attempt to complete a transaction with a mCoinz, or with multiple mCoinzs, with a Balance in an amount less than the Transaction Amount will result in the transaction being declined.
4.3 You are responsible for keeping track of your transactions and your Balance. You may check the Balance on your mCoinz on the Website at any time. No paper statements are issued. You may consult a list of the transactions made with your mCoinz on the Website at any time.
4.4 If you note any discrepancy relating to your transactions on your mCoinz posted on-line and your records, you must immediately contact us at info@mCoinz.com. We reserve the right to ask you to provide us with additional written information (such as your receipt from a Webshop). If you fail to notify us within thirty (30) days from the date of a transaction, the amount in your account with respect to such transaction will be deemed correct.
4.5 Without our approval any legal transaction of resale of mCoinz is prohibited. Likewise, any further transfer of mCoinzs (in return of payment or gratuitous) outside the money laundering requirements is prohibited. In particular, it is forbidden to sell, trade or purchase mCoinzs on unauthorized Internet platforms. This prohibition applies specifically to file sharing network/bourse. A purchase of mCoinz over the Internet is allowed exclusively through authorized online web shops.


5 Your Duty to Exercise Due Care, Security and PIN Protection
5.1 When purchasing a mCoinz you must verify whether a PIN and a serial number are indicated on the print-out.
5.2 You should treat your mCoinz like cash. If you lose your mCoinz, we will not replace it or refund you any part of the Balance. You agree to take all reasonable precautions to protect your mCoinz against loss, theft or unauthorized use. Do not disclose your PIN to any unauthorised third party.
5.3 If you think that a Transaction with your mCoinz has not been processed correctly, you have to inform us thereof immediately.


6 Disputes with retailers
6.1 Any disputes with regard to purchases made with your mCoinz shall be settled by you with the Webshop from which the purchase was made. We shall not be responsible for any problems you may encounter with respect to the goods or services that you purchase with your mCoinz, including but not limited to quality, safety and security, legality, late or non-delivery, damaged or unsatisfactory goods or services, or any other aspect with respect to the goods or services paid for with your mCoinz.
6.2 Please note that we cannot stop or reverse the transaction once you have authorized the Transaction Amount by entering your PIN.


7 Limitation of Liability
7.1 We shall only be liable to you for direct and actual damages which were caused by our own wilful misconduct or gross negligence or the wilful misconduct of gross negligence of our agents acting within the scope of their appointment by us. Subject to any mandatory statutory requirement, in no event shall the amount of our liability exceed the Transaction Amount, nor shall we be liable for any indirect (including, but not limited to, loss of profit and/or data), incidental, consequential, exemplary, punitive or special damages, regardless of how they arise. We shall not be liable in any manner for any goods or services paid for with mCoinz.
7.2 We are not responsible for any temporary interruptions of or delays in service due to maintenance, repairs, website changes or failures, nor shall we be liable for any costs, expenses or damages arising from any such interruption or delay, which may affect the mCoinz and/or the use thereof, including, without limitation, your ability to purchase goods or services with your mCoinz, to verify your Balance, to notify us of theft or misuse of your mCoinz, or use any other service related to the voucher. Furthermore, we assume no liability with respect to any interruption of a Webshop’s services or systems, or for a Webshop’s refusal to accept mCoinz for any reason whatsoever.
7.3 We shall not be liable if any of our services are temporarily unavailable due to force majeure. Force majeure means anything beyond our reasonable and direct control and shall include, without limitation, acts of God, forces of nature, armed conflicts, terrorism, strikes or other labour disputes, acts of government authorities, power or other utility failure, failure of devices for internet access or of mobile commerce devices, virus attacks, etc.
7.4 You shall be liable for all damage caused by any conduct of yours that is in violation of these General Terms and Conditions.
7.5 You agree to act responsibly with respect to the use of mCoinz and the Website. You will not violate any laws or intentionally interfere or disrupt computer networks. If you need to submit personal information to us under the terms hereof, you agree to submit only correct information and not to impersonate any third party.


8 Data Protection
No personal data will be collected when you buy or use a mCoinz. Personal data is collected when you provide personal data to our Website. We use cookies for the purpose of system protection and protection against misuse. You must accept these cookies in order to use our Website. All personal data is handled in accordance with our Privacy Policy


9 Assignment
9.1 We may assign our rights and obligations under the present General Terms and Conditions at any time on giving you notice at least 2 weeks prior notice on our website. In that case, your rights will not be affected.
9.2 These General Terms and Conditions will remain binding on you, your heirs, executors, permitted assigns and other representatives. In the event we decide to reimburse you for any claim you have submitted or provide you with a credit to your Balance or payment with respect to any Transaction Amount, you will be deemed to have assigned to us all your rights and recourses that you had, have had, or may have against all third parties equal to the amount we have paid to you or credited to your Balance. You agree not to pursue such claim from such third party for the amount we have paid to you and/or credited your Balance. Furthermore, you agree to cooperate with us if we take action against the third party for the amount so paid or credited. Failure to exercise these rights under this agreement will not constitute any renunciation to our rights to exercise them in the future.


10 Interpretation, Applicable Law and Place of Jurisdiction, Severability Clause
10.1 The present General Terms and Conditions, as may be amended from time to time, constitute the entire agreement between you and us. It shall be interpreted and governed by English laws . Any dispute shall be settled by the competent courts in England
10.2 If you have a complaint about any aspect of your dealing with us please contact us via calling our hotline (see number on our Website) or via e-mail (info@mCoinz.com). We have an internal dispute resolution process whereby we will endeavour to resolve any complaint. No other party, is entitled to make statements or commitments on our behalf, and is not authorized to respond to your complaints. Accordingly, please direct any complaints only to us.
10.3 If any provision of these General Terms and Conditions or any portion of such provision, or a subsequent modification thereto, shall be held invalid, illegal or unenforceable under applicable law, the remaining provisions of these General Terms and Conditions shall not be affected thereby and shall remain valid and enforceable in accordance with same.